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Questions about which scooter suits your route, how to pair the app or what a code on the display means — write to us and a rider on our team answers, usually within one business day.

Orders, deliveries and claims

Your order is placed, packed and delivered by the partner store you bought from, so tracking, returns and warranty claims start on that store's order page. They hold the order record; we do not. If the store asks for technical detail, we are glad to help you describe the problem.

Press and retail

For reviews, photography or stocking MAXSHOT, use the same address with a short note about your outlet.